Question 1

What is MySanatani?

Accepted Answer

MySanatani is a spiritual wellness platform built around daily return. It brings together the Today experience, Bhagavad Gita reading, Krishna AI, meditation, devotional content, sacred store offerings, and premium spiritual journeys in one calm space.

Question 2

Who is MySanatani for?

Accepted Answer

It is for seekers who want a grounded daily rhythm with Sanatan Dharma, whether that means reading scripture, reflecting with Krishna AI, tracking spiritual return, meditating, or bringing more devotional structure into ordinary life.

Question 3

Is MySanatani free to use?

Accepted Answer

Yes. The app supports guest and free access for core exploration. Premium plans like Sadhak and Yogi expand the experience with deeper scripture access, larger Krishna AI limits, and additional premium devotional features.

Question 4

Do I need an account to use MySanatani?

Accepted Answer

Basic exploration can begin without a full account, but signing in unlocks a more personal experience such as saved profile context, plan access, order history, and a smoother Krishna AI journey.

Question 5

How can I log in?

Accepted Answer

The current app supports email and password sign-in, Google sign-in, and WhatsApp OTP sign-in on a supported phone number. The exact options appear on the login screen.

Question 6

What should I do if I do not receive the WhatsApp OTP?

Accepted Answer

Check that the number is entered correctly, including the country code if needed, wait a few moments, and use the resend option if it appears. If the OTP still does not arrive, switch to another available login method or contact support.

Question 7

What is Krishna AI?

Accepted Answer

Krishna AI is the app's reflective spiritual guide. It helps users explore Bhagavad Gita-inspired questions, devotional confusion, inner steadiness, and dharmic reflection in a calm and product-guided format.

Question 8

Is Krishna AI a replacement for a guru or professional advisor?

Accepted Answer

No. Krishna AI is a supportive learning and reflection tool. It does not replace a guru, acharya, doctor, lawyer, mental health professional, or any critical real-world advisor.

Question 9

What can I ask Krishna AI?

Accepted Answer

You can ask about Gita meanings, spiritual dilemmas, devotional routines, mantra guidance, daily steadiness, life reflection, and scripture-rooted understanding. Access depth and daily message limits vary by plan.

Question 10

What is the Today experience?

Accepted Answer

The Today experience is the daily home rhythm of the app. It brings together guidance, verse, practice, panchang, reflection, and progress so users can return to spirituality without clutter or pressure.

Question 11

What is a daily streak?

Accepted Answer

A daily streak reflects how consistently you return to the app's spiritual rhythm. The current experience also tracks calm time, reflection activity, and daily progress signals to make the routine feel visible and steady.

Question 12

How does MySanatani support a daily spiritual routine?

Accepted Answer

The product currently supports daily return through the Today flow, guided reflection, calm-minute tracking, mood-aware guidance, and meditation journeys. The goal is to create rhythm through clarity, not through guilt-heavy reminders.

Question 13

What is the difference between Free, Sadhak, and Yogi plans?

Accepted Answer

Free access begins with basic exploration and lighter Krishna AI pacing. Sadhak adds full Granth access, 25 Krishna AI queries a day, premium wallpapers, AI videos, basic personalized meditation, and an ad-free experience. Yogi includes all Sadhak features plus deeper AI access at 50 queries a day, more advanced personalized meditation, fuller panchang-style depth, and added store benefits.

Question 14

Why should I upgrade to a premium plan?

Accepted Answer

Premium plans are for users who want more depth, not more noise. They expand Krishna AI access, scripture reach, meditation support, and premium devotional content so your daily spiritual practice feels more complete and more personal.

Question 15

How do premium trials and renewals work?

Accepted Answer

Current plan offers are shown directly on the store surface, including trial and auto-renew details. If you need billing clarity, renewal help, or plan assistance, contact support with your account and plan details so the team can guide you correctly.

Question 16

What kind of products are available in the store?

Accepted Answer

The store focuses on devotional and spiritual lifestyle offerings. Depending on the active catalog, this can include sacred decor, malas, framed art, ritual accessories, and related spiritual items shown on the live store page.

Question 17

Are the store products carefully sourced?

Accepted Answer

The store is designed to feel trustworthy and clear. Product details, delivery messaging, and policy pages are surfaced so users can make informed choices before ordering.

Question 18

How long does delivery take?

Accepted Answer

Store orders are currently delivered within India. Dispatch usually happens within 24 to 48 business hours, and standard delivery timelines are typically 3 to 7 business days after dispatch, depending on the destination.

Question 19

Is payment safe on MySanatani?

Accepted Answer

Yes. Store transactions are processed through Razorpay, and the app's policy language is structured around secure payment handling rather than exposing sensitive payment details directly inside the product.

Question 20

What is the refund and replacement policy?

Accepted Answer

Store orders follow the published Refund & Replacement and Cancellation policies. Damaged items can qualify for replacement within 7 days when proper proof is provided. Change-of-mind refunds are not offered once an order has been processed. Eligible prepaid cancellations are refunded to the original payment source within 5 to 7 business days.

Question 21

What if I receive a damaged product?

Accepted Answer

Record a continuous unboxing video, keep clear photos of the issue, and contact support within 7 days of delivery with your order details. Verified transit damage is handled through the replacement policy.

Question 22

Is my personal data safe?

Accepted Answer

MySanatani's privacy and policy surfaces explain how account details, profile preferences, store checkout information, and newsletters are handled. The app relies on trusted infrastructure and documents the operational partners involved in running key features.

Question 23

How are Krishna AI conversations handled?

Accepted Answer

Krishna AI is part of the core service experience, so users should review the Privacy Policy for the clearest explanation of account data, AI-related processing, and third-party service roles connected to the product.

Question 24

Is the app safe for children?

Accepted Answer

The devotional tone is family-friendly, but purchases and active premium plans should be handled by adults or under parent or guardian supervision. Parents should also guide children around AI, billing, and account decisions.

Question 25

The app is not working properly. What should I do first?

Accepted Answer

Refresh the page, confirm your internet connection, and try again. If the issue is tied to login, store checkout, or Krishna AI, note what you were doing and then contact support so the team can reproduce the problem faster.

Question 26

How can I contact support?

Accepted Answer

You can reach support through the official support email or the published WhatsApp support number. These are the clearest support channels currently surfaced in the product and policy pages.

Question 27

Can I suggest a feature or share feedback?

Accepted Answer

Yes. Product feedback is welcome. Share your suggestion through the support channels with enough context so the team understands what you want improved and why it matters to your spiritual workflow.

Frequently Asked Questions

A calmer help surface

Reach the official support channels

Helpful pages to keep nearby

Privacy Policy

Terms of Service

Refund & Replacement

Shipping & Delivery

Cancellation Policy

Premium Plans & Store

Frequently Asked Questions

A calmer help surface

GeneralWhat is MySanatani?

GeneralWho is MySanatani for?

GeneralIs MySanatani free to use?

Account & LoginDo I need an account to use MySanatani?

Account & LoginHow can I log in?

Account & LoginWhat should I do if I do not receive the WhatsApp OTP?

Krishna AIWhat is Krishna AI?

Krishna AIIs Krishna AI a replacement for a guru or professional advisor?

Krishna AIWhat can I ask Krishna AI?

Daily Spiritual RoutineWhat is the Today experience?

Daily Spiritual RoutineWhat is a daily streak?

Daily Spiritual RoutineHow does MySanatani support a daily spiritual routine?

Premium PlansWhat is the difference between Free, Sadhak, and Yogi plans?

Premium PlansWhy should I upgrade to a premium plan?

Premium PlansHow do premium trials and renewals work?

Store & OrdersWhat kind of products are available in the store?

Store & OrdersAre the store products carefully sourced?

Store & OrdersHow long does delivery take?

Payments & RefundsIs payment safe on MySanatani?

Payments & RefundsWhat is the refund and replacement policy?

Payments & RefundsWhat if I receive a damaged product?

Privacy & SafetyIs my personal data safe?

Privacy & SafetyHow are Krishna AI conversations handled?

Privacy & SafetyIs the app safe for children?

Technical SupportThe app is not working properly. What should I do first?

Technical SupportHow can I contact support?

Technical SupportCan I suggest a feature or share feedback?